Customer success program

Feel confident with a trusted source committed to your success

What is the ecManager Customer Success Program?

Our customer success program is aimed at creating a mutual partnership that will provide support and actionable advice to help you conquer digital commerce challenges.

Your designated customer success manager (CSM) who serves as a single point of contact to help manage the product lifecycle, implementation partner and maximize return on investment. Your CSM is committed to enhancing your overall experience with ecManager and that we partner together to ensure your success!

As a partner we provide:

  • A designated Customer Success Manager
  • Hands-on onboarding
  • Ongoing 2nd line technical support
  • Strategic sessions to help you ideation and strategize
  • Provide interactive content best practices
  • Access to our knowledge and customer support center